No problem is more suitable in situations where someone says sorry to you. There’s no question that millennials and younger generations take a lot of flak from Boomers and Gen X’ers for doing things differently that they did “back in the day.” But come on, not everything should be taken as a personal affront – like how the youth respond to “thank you”. How can I respond to him politely? There’s a two-word phrase that tends to drive customer service experts, trainers, speakers, and thought leaders crazy, myself included. Listen, today's young people: If you want to infuriate someone born before 1980, just keep telling him "No problem" when they ask you to do something that is most certainly NOT a problem. He said in the mail that he is "Sorry for the delay caused". And the same goes for when you hold the door for someone and they say, “Thank you,” as they should, and you respond, “No problem.” It implies that they in no way inconvenienced you in making you wait to hold the door and that you’re happy to help. And if you respond to my “Thank you, John, for going out of your way to pick up my extra bags” with “No problem” or “It was nothing,” I could easily feel that you are denying that I should thank you, or that it really was a problem, however slight. The phrase is “no problem": Customer: 'Thank you.' Most times, when I am thanked - I respond using no problem . But while “thank you” at least conveys appreciation, the response–whether “you’re welcome,” “my pleasure,” or “no problem”–doesn’t really add much. When someone is thanking you for something, you can say you're welcome. So the answer is "It depends". Thank you for your request. An imagined scenario comes to my mind. They made a mistake, which you didn't like, and if they said sorry, you can say no problem. Thanks Reginald for asking an interesting question. ", is fine. I got a reply from a client, but it was almost one week late. "No problem", or worse, "no worries," can make customers feel as though their gesture of appreciation was taken as an apology for bothering the service person. If the late response doesn't affect anything in a negative way, then just replying with "That's ok, no problem. What polite words should I use to go ahead with the current work? Hey, Judith. No problem is quite an informal way of saying ‘you’re welcome’. Some believe the response says the employee views the service as a chore that is taking them out of their way. It could also mean ‘yes, I can do it’ , and is seen as a way of saying ‘This is easy, I can do it, and it doesn’t pose any problems’ . 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