So, if you intend to keep using the application, its worth spending the $20 for the newer version, which can read the network headers, even if the wifi card itself can't do 802.11ac. 5g Light on router is lit solidly ( not blinking) but network is no where to be found to connect to. Therefore I'm not getting the speeds that I should be. HITRON – CONFIGURING YOUR WIRELESS Everything you need to make your wireless setup work for you, whichever device you’re connecting up. They sent out a tech to replace the modem last week. Try reconnecting your device(s). Has anybody else experienced this problem and have any long term solutions? If you left click on the wifi symbol located on the lower right hand corner of your screen, it should bring up all of the local networks, ranked basically by receive power, so both the 2.4 and 5 Ghz networks should be at the top of the list, unless you have a nearby neighbour who is running a wifi router with enough power to put his network at the top of that list. Steps to solve this problem:1. 01-22-2016 However, by the next day the problem reoccurred with the replacement Hitron … 02-26-2015 01-23-2016 05:17 PM There is no logical reason for any ISP to hide the multiple guest account capability that resides in the modem and end up expending manpower having to set these up over the phone. We would like to help you in regards to this situation. Yet another reason to buy your own router, so that you have full access to the security and encryption modes that you should be using to protect your network, and have the capability to use them. Which exact model card do you have in the laptop? Switch SHAW router to Bridge mode. Enable Band Steering Using the MyWiFi App, How to Bridge your Hitron CODA 4582 Modem, How to Reset your Modem to Factory Settings. - edited (So I ended up calling Rogers tech support to get the guest SSID set up.). In short, the install is broken. Selecting any of those list networks and then checkmarking "Connect Automatically" will have the same effect as the wifi list control in windows 7, pushing that network to the top of the list. While it might make sense to update the program, I suspect that Rogers has its hands full these days. However on a Mac running El Capitain 10.11.3 (i.e the latest release) the install fails. 08-16-2015 12:32 PM The firmware is the latest version, my laptop has an N adapter, the 5Ghz band is not broadcasting and I even tried manually adding the network SSID. Only laptops, phones, tablets, Xbox on 5G. Look out for the message in your inbox! For windows 8, wifi management has changed. http://www.rogers.com/web/support/internet/home-networking/377?setLanguage=en, 04-20-2015 03:34 PM I rebooted the Hitron router and the 5G network names would reappear for a few hours. Then I wanted to configure a guest SSID and I had read that you could either call tech support or use the Cisco Easy Connect software on the USB stick included in the box. We will be providing updates as soon as we get the information! - edited Note the importance of the 'a' being there - 802.11a (like ac) is 5GHz-only... Yup, agree with VivienM, if the apple devices can operate on the 5 Ghz networks and the laptops can't see the 5 Ghz networks, thats not a good sign. I can definitely assist you with secondary SSID setup. Hi Viven, I suspected my laptop might not supported 5Ghz, as it's more than 3 years old... so does that mean the maximum I can get is 50 Mbs download speed (so far that is what I got from 2.4Ghz wireless connection) cause if that is the case I should call Rogers to reduce from100u to 60, since I would never be able to get more than 50 Mbs download speed? - edited Hello @ahdfahf , thank you for your post. 5G Stopped appearing on my devices as an available network. Using the network display will tell you, as soon as you look at it, whether or not the laptop is seeing your 5 Ghz network. Dual-band is advertised as 802.11a/b/g/n (or a/b/g/n/ac). Solved! Specifically regarding the ability for our customers to use the Multiple SSID settings function and if we can expect the instructions to be updated. Disable 2.4 channelThe result: SAME Problem - computers drops signal which connects to 5G, Real solution:1. Again, the 5Ghz band is enabled. It needs a 5g wireless adapter which you can install as a nano (flush so it doesn't break off) USB adapter like the one here: back. by - edited They sent out a tech to replace the modem last week. 5g Light on router is lit. I'll have our @CommunityHelps team reach out to you, so we can assist with this. However, the signal strength in the basement has never been very strong. 06:48 PM. 10:02 AM. - edited I'm out of ideas and Google hasn't lead me to an answer. by Best thing to do, personal opinion, but a good third party router that will give you better control over functions such as multiple or guest networks. RogersMoin, Help!! Note: For those people , whose computer Does not support 5.4 GHz , they can enable 5.4 GHz on laptop / PC by buying external USB WiFi Adaptor.
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