“NetHope has really been a force multiplier for our technology journey,” says Galli. Recently, NRC took another step forward in its new cloud-only strategy by eliminating Citrix, and moving SharePoint and its ERP system to the cloud. The proof-of-concept was successful, and NRC selected Okta for Single Sign-On (SSO), Universal Directory, Lifecycle Management, and Multi-Factor Authentication (MFA). These situations are chronic, and often get worse over time.”. “NRC, like many other nonprofit organisations, comes from 60 or 70 years of work, and technology is definitely a new part of the way we do business,” says Galli. Overall, this reduction in password resets now saves $87k in IT costs and $34k in employee productivity annually. Okta’s zero-downtime architecture has also significantly improved the stability of NRCs IT infrastructure.

This is part of a larger issue: because the roles and restrictions within NRC’s massive, scattered workforce are so varied, it’s difficult to provide field workers with communication options and standard IT tools that meet everyone’s needs. Simply put, it can be difficult and expensive to deploy modern technologies in remote areas with significant political and geographic barriers. “We were able to run the proof-of-concept on a large scale that would support a hybrid environment, with only a little effort from us,” says Grandt. Workers were also delighted by the fact that they only had to remember one password.

Pietro Galli: What I would like to see for our teams is that increasingly technology can become part of the way we do work. Various trademarks held by their respective owners. “Everything revolves around identity.”. By implementing Universal Directory as its identity master, NRC will stretch its budget farther by saving on maintenance and licensing costs, as well as costs related to provisioning and other labour-intensive IT tasks. But we operate in places where that is not a given.”. After modernizing its IT infrastructure, a process that included embracing a Zero Trust security strategy and placing the Okta Identity Cloud at the core of its new framework, NRC is able to help more people than ever before. “We're now operating in an environment where it's not about securing an office or our data center,” says Galli. “We need to be sure that our users are who they say they are, so we can grant access to the systems and information they need to fulfill their roles,” says Grandt. It also became much easier for NRC to monitor access. “When we had a VPN, we spent around 2,000 hours maintaining the environment. Of course, technology plays an important role in achieving this goal, but NRC was struggling to increase agility and security, while juggling costs and logistical challenges that can be associated with major modernisation projects. “We’ve met peers who have the same challenges as us. “As NRC continues its migration from the hybrid state into cloud, Zero Trust is how we’ll control access to cloud data in a secure, controllable manner,” he says. Please enable it to improve your browsing experience. That’s a significant amount of time that could be redirected to more strategic projects. NRC, a real estate and financial advisory services company, is the largest third-party seller of convenience stores and gas stations nationally. Like many nonprofits, the Norwegian Refugee Council operates with a limited budget, a small IT team, and sprawling workforce that includes a lot of remote employees and volunteers. “We provide food assistance, education, shelter, information, counselling, legal assistance, camp management and clean water.” In 2018 alone, NRC assisted close to 9 million people in need but, with displaced populations at an all-time high and in a world that’s becoming increasingly turbulent, the organisation is driven to help more people--and to offer aid in places other non-profits are unable to reach. Okta also introduced NRC to Cloudworks, an advisory company specialising in cloud-enabled business and technology solutions. This includes the Learning Portal, Help Center, okta.com and other Okta web properties. An interruption can mean you're offline for half a day, and that can really delay aid and operations. By deploying Multi-Factor Authentication, NRC increased security and simplified user access to apps. In 2018, NRC released a new strategy that includes a digital transformation that will address NRC’s remaining infrastructure and connectivity issues, while working towards a cloud-only environment. We’ve benefitted from our exchanges with these colleagues, and we’ve built on each others' learnings and failures.”. Mads Grandt: We embarked on a cloud first strategy in 2015 where we came from a classic on premise data center.



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